Dispatch & Delivery

We know the excitement of waiting for a new plush friend—so we do everything we can to get your capy to you as quickly (and safely) as possible. Here's what to expect when you order.

What Are Snuglii's Delivery Options?

We currently offer the following delivery methods:

Standard Shipping
Our most affordable option. Delivery within 7–14 business days depending on your location. Tracking included.

Express Shipping
Need it sooner? Upgrade to express at checkout for faster delivery—typically 3–7 business days.

Tracked Shipping
All orders include tracking so you can follow your capy’s journey from our arms to yours.

Where Does Snuglii Ship?

We currently ship to:

  • Canada (all provinces and territories)
  • United States
  • Select international locations including the UK, Australia, and parts of Europe

Don’t see your country at checkout? Email us and we’ll do our best to help.

When Will My Order Be Dispatched?

All orders are processed within 1–3 business days after payment.
Once your capy leaves the warehouse, you’ll receive a tracking number via email.

Please note: Orders placed on weekends or public holidays are packed the following business day.

Can My Snuglii Be Dispatched Internationally?

Yes! We ship internationally from our primary fulfillment centers.
International shipping times vary by country but generally range from 7–21 business days.

Please keep in mind:

  • Customs delays may affect arrival time
  • Some countries may charge import duties or taxes (these are the responsibility of the customer)

Shipping Delays

We do our best to meet the estimated timelines, but sometimes delays happen—especially during high-volume periods like holidays or promotional events.
If your order hasn’t arrived within the expected timeframe, contact us at [your@email.com] and we’ll look into it right away.

Tracking My Order

Once your order ships, you’ll receive a tracking link via email.
Didn’t get one? Check your spam folder or contact us, sometimes the internet gets a little sleepy.

We believe your capy is worth the wait—and we’re always here to make the process as smooth as possible.
Any concerns or special delivery requests? Drop us a message. We’re listening.