Shopping Help

Whether you're picking your first capy or curating your dream plush lineup, we want the experience to be easy, fun, and full of comfort. Here’s everything you need to know to shop with confidence.

Age & Size Guide

Our plushies are designed for all ages—but here’s a quick breakdown to help you pick the perfect fit:

Ages 0–3:
We recommend our pendant keychains and smaller plushies only with supervision. These items contain small parts and are not certified for infant use.

Ages 4–12:
The mid-sized creaking plush and bracelet options are perfect companions—fun, safe, and comforting for everyday play and travel.

Ages 13+:
Honestly? Capybaras are for everyone. Teens, students, adults—they make great desk buddies, stress relievers, and shelf mascots. Choose your size based on vibe:

• Small (10–15 cm): Great for bags, desks, and gifting
• Medium (20–30 cm): Classic cuddle size
• Large (35 cm+): Pillow-tier comfort, perfect for bed or lounge setups

Toy Safety Information

We care deeply about the safety of our products because comfort should never come with worry.

• All plushies are made with hypoallergenic, skin-safe fabrics
• We use non-toxic dyes and soft, embroidered facial details (no sharp parts)
• Seams are double-stitched for durability, even with regular use
• Our plushies meet standard consumer safety regulations and undergo quality checks before shipping

Note: Small accessories, such as keychains and charms, are not recommended for unsupervised toddlers.

Care Instructions

To keep your capy looking and feeling its best, follow these care tips:

Spot Clean:
Use a damp cloth and mild soap to gently wipe off dirt or stains. Avoid soaking.

Machine Wash (if needed):
Place your plush inside a pillowcase or laundry bag. Use cold water on a gentle cycle. Air dry only—never put your capy in the dryer.

Keep Out of Direct Sunlight:
Sun exposure can fade the soft, delicate colours of the fabric over time. Store your capy in a cozy, shaded space.

Avoid Harsh Chemicals or Bleach:
They're tough on plush and can damage both colour and softness.

Still have questions?
Reach out to our team using our contact us section below, or send us a message through our contact form. We’re always here to help you find your perfect capybara companion.